SIKORA remote service for support in real-time

Fast, proficient and reliable support for our customers all over the world – SIKORA meets these requirements again with the Smart Assistance Manager (SAM). For you, this means significantly more efficient support, and therefore, optimized service processes and line uptime.

One device for professional service

SIKORA’s Smart Assistance Manager, in short SAM, is a 13.3” tablet, optimized for the rough industrial environment.

With the Smart Assistance Manager, you are able to establish a direct connection with a SIKORA support engineer to receive instructions for all maintenance, support and diagnosis tasks via the integrated video chat feature (5 MP camera). SIKORA’s support engineer uses the SAM for a direct connection to your SIKORA device to receive an immediate fault diagnosis in real-time or to upload software updates.

The assignment of the Smart Assistance Manager begins with the installation of the measuring device. With the SAM, you show us the environmental conditions as well as the line configuration and the SIKORA support is ready to assist you.

Discover the possibilities of the SAM

Due to diverse connection possibilities, such as USB 3.0, RJ 45 Ethernet, Bluetooth 4.0, Wi-Fi (WLAN) and the LTE/UMTS module, as well as various application possibilities, the Smart Assistance Manager is an important part of modern production lines, to support maintenance and diagnostic (troubleshooting) tasks.

Simple device maintenance
Professional support by a competent SIKORA service engineer


Benefits – Smart Assistance Manager

Our individually tailored license module always guarantees the most current version of the SIKORA diagnostic software for a live session, fault detection or as an offline diagnostic system for all SIKORA measuring, control, inspection, analysis and sorting systems.

  • Offline mode: Use as diagnosis device
  • Real-time instructions for maintenance and troubleshooting
  • Latest version of the SIKORA diagnosis software
  • Diverse connection possibilities for all requirements*
  • Independent of company network with LTE/UMTS connection
  • Direct contact between the customer and a SIKORA service engineer via video chat


Technical Data

Processing Power Intel Celeron processor / 4 GB DDR3 RAM / Secure data storage on 2.5″ SSD
Camera Integrated 5 MP camera with autofocus
*Wireless Interfaces WLAN 802.11 / Bluetooth 4.0 / LTE/UMTS module
Display 13.3″ TFT with Full HD resolution (16:9) / Anti-refelctive front panel
*Interfaces 3 x USB 3.0 / RJ 45 Ethernet (10/100/1000 Mbit/s) / DC IN 20 V/DC
Power Supply Two identical lithium ion batteries (replacement of one battery during operation possible)
Operating System WINDOWS 10 IoT

Technical changes reserved